Will eService overwrite my customizations for Cases and Service Activities

Jul 14, 2010 at 5:49 PM
I am planning to install eService but I am concerned trhat my customizations of Cases and Service Activities will be lost or overwritten so that I have to implement them all over again. I customized most of the views, added some attributes, and customized some forms. I am at a huge risk for losing all these changes already made? Thanks
Jul 14, 2010 at 10:15 PM

I don't think you should have a problem, but I would recommend a standard safe practice:  export your customizations and back up your database before you start.  Then import the new customizations, then import your case and service activities entities.  Just keep in mind that the last import wins, and that attributes and relationships will not be deleted.

Shan McArthur
www.shanmcarthur.net