MS CRM eService Portal My Service Cases Problem

Aug 24, 2010 at 3:43 PM


I have implemented eService portal correctly. Everthing is ok but When I log in 'eService' and 'My Service Cases' from client computer on teh WEB error rises as follows;

If I run same process on the server that run eService portal The problem dosent exist.   Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Web.HttpException: DataBinding: 'System.Data.DataRowView' does not contain a property with the name 'incidentid'.

Source Error:


Line 169:	new public void DataBind()
Line 170:	{
Line 171:		InnerGridView.DataBind();
Line 172:		InnerGridView.DataKeyNames = null;
Line 173:	}

Source File: c:\eServicePortal\Controls\EntityGrid.ascx.cs    Line: 171

Stack Trace:

[HttpException (0x80004005): DataBinding: 'System.Data.DataRowView' does not contain a property with the name 'incidentid'.]
   System.Web.UI.DataBinder.GetPropertyValue(Object container, String propName) +8660197
   System.Web.UI.WebControls.GridView.CreateChildControls(IEnumerable dataSource, Boolean dataBinding) +2178
   System.Web.UI.WebControls.CompositeDataBoundControl.PerformDataBinding(IEnumerable data) +57
   System.Web.UI.WebControls.GridView.PerformDataBinding(IEnumerable data) +14
   System.Web.UI.WebControls.DataBoundControl.OnDataSourceViewSelectCallback(IEnumerable data) +114
   System.Web.UI.DataSourceView.Select(DataSourceSelectArguments arguments, DataSourceViewSelectCallback callback) +31
   System.Web.UI.WebControls.DataBoundControl.PerformSelect() +142
   System.Web.UI.WebControls.BaseDataBoundControl.DataBind() +73
   System.Web.UI.WebControls.GridView.DataBind() +4
   Controls_EntityGrid.DataBind() in c:\eServicePortal\Controls\EntityGrid.ascx.cs:171
   Controls_CasesGrid.OnLoad(EventArgs e) in c:\eServicePortal\Controls\CasesGrid.ascx.cs:84
   System.Web.UI.Control.LoadRecursive() +50
   System.Web.UI.Control.LoadRecursive() +141
   System.Web.UI.Control.LoadRecursive() +141
   System.Web.UI.Control.LoadRecursive() +141
   System.Web.UI.Control.LoadRecursive() +141
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +627


Server Error in '/' Application.

DataBinding: 'System.Data.DataRowView' does not contain a property with the name 'incidentid'.

Aug 24, 2010 at 5:55 PM

Did you know that the old Event and eService accelerators were replaced with the new Customer Portal accelerator this spring?  I would HIGHLY recommend that you deploy the new customer portal instead of the old eService accelerator.  The code is much better, and the portal is based on a basic CMS, which will give you a lot more value for your effort.  See

Shan McArthur