KB Search not working

Dec 30, 2008 at 12:16 PM
KB search on the Eservice portal is not working. I have tried keywords, text etc. any suggestions?
Dec 30, 2008 at 12:51 PM
The KB article needs also to have a keyword with the value from the Notes Keyword (*WEB*)
This to hide internal articles from the public.
Jan 14, 2009 at 6:56 PM

I found a bug where if you have any KB's without any keyword, the search will fail.

I had to modify the file KBSearch.ascx.cs as follows (in bold) to first check that the article keyword is not null:




if (article.keywords != null)



if (article.keywords.Contains(webNotePrefix))









Oct 27, 2009 at 11:00 PM

I'm having issues getting the KB search working.  It doesn't seem to pull any articles.  I've tried Linna suggestion but that did not help... any other thoughts?

Oct 28, 2009 at 8:24 AM

Hi fischer8796,

KB search it is working but article must by published and contains a eService prefix by default it is *WEB* in title.



Dynamics CRM Blog http://bovoweb.blogspot.com

Oct 30, 2009 at 4:00 PM

Hi kgorczewski,

I'm not sure if you mean I have to search for "*WEB* <title of article>" or do I need to add *WEB* to the article name and then search it as "*WEB* <title of article>"?  I've tried both and neither seem to work.

Oct 30, 2009 at 5:42 PM

You need to put *WEB* as the first item on the Keyword line not the subject.

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From: fischer8796 [mailto:notifications@codeplex.com]
Sent: Friday, October 30, 2009 11:00 AM
To: Matthew Panzano
Subject: Re: KB Search not working [crmaccelerators:43174]

From: fischer8796

Hi kgorczewski,

I'm not sure if you mean I have to search for "*WEB* <title of article>" or do I need to add *WEB* to the article name and then search it as "*WEB* <title of article>"? I've tried both and neither seem to work.

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Feb 25, 2010 at 7:23 PM

The "special" keyword (Case Web Note Prefix) is defined in eService Configuration and can be anything you want.  By default it is set to *WEB*.

Actually the Case Web Note Prefix can be anywhere in the keywords section of a Knowledge Base article, not necessarily the first.  Keep in mind it is case sensitive so *WEB* does not equal *web*.

if (article.keywords.Contains(Cache["msa.eService.CaseWebNotePrefix"].ToString()))