Adding new Entities to EService

Mar 14, 2009 at 12:46 AM
Hi everyone.

Anyone able to point me in the right direction on how to add additional entires to the EService Console pls?
Mar 14, 2009 at 1:40 AM
Never mind. I have found the eservice documentation and all is explained.
Mar 16, 2009 at 10:25 AM
Edited Mar 16, 2009 at 10:26 AM
sorry to be a pain, can you point me in the direction of this, where in documentation does it say how to do this.
Mar 16, 2009 at 10:47 AM
Page 24 of document called Microsoft Dynamics CRM eService Architecture Overview.doc in C:\Microsoft Dynamics CRM 4.0\Accelerators\eService\V1.0\ESERVICE_RTW\Documentation
Mar 16, 2009 at 1:17 PM
Many thanks
Apr 27, 2009 at 10:07 AM


Is it possible to add custom entities to the EService Console application?

Many Thanks,


May 7, 2009 at 5:34 PM
Yes - just add the logical name of your custom entity as a string to the list _entities (as described in the CRM Architecture Doc).
Rgds - Marcus.