Setup a test platform with a copy of our production CRM
Looking to setup the eservice portal to test.
I have everything working but I can not get Case import to work properly I do not know where the debug is located.
I am not sure where to look for the problem. It completes with Case customization imported but I get an error when trying to turn on workflow for eserrvice cases.
Here is what I get on duplicate key error
Importing Case customizations
...Soap Error importing form for entity: incident. Message: Server was unable to
Cannot insert duplicate key.
. Stack Trace: at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadRe
sponse(SoapClientMessage message, WebResponse response, Stream responseStream, B
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodN
ame, Object parameters)
at Microsoft.Crm.SdkTypeProxy.CrmService.Execute(Request Request)
at msa_eService.Install.Program.ImportNativeFormsAndAttributes(String entit
Imported Case customizations