Eservice-Import Case Customization

May 20, 2009 at 9:42 PM

Setup a test platform with a copy of our production CRM

Looking to setup the eservice portal to test.

I have everything working but I can not get Case import to work properly I do not know where the debug is located.

I am not sure where to look for the problem. It completes with Case customization imported but I get an error when trying to turn on workflow for eserrvice cases.

Here is what I get on duplicate key error

Importing Case customizations
...Soap Error importing form for entity: incident. Message: Server was unable to
 process request.
  Cannot insert duplicate key.
. Stack Trace:    at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadRe
sponse(SoapClientMessage message, WebResponse response, Stream responseStream, B
oolean asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodN
ame, Object[] parameters)
   at Microsoft.Crm.SdkTypeProxy.CrmService.Execute(Request Request)
   at msa_eService.Install.Program.ImportNativeFormsAndAttributes(String[] entit
Imported Case customizations