Do clients need to have an additional license (above CRM's) to use eService with their Internet Site?

Sep 15, 2009 at 6:58 PM

Can I install eService on a client's CRM and then have a logtin on the client's website to get into eService to see Cases and Articles?

Is there any additional licensing, other than Microsoft CRM, that is required to do this?

Thanks!

Sep 16, 2009 at 3:22 AM

That scenario requires an external connector license - unless you use a hosted service (the hosted edition is covered by SPLA livensing and that includes the external connector license). However, in a hosted installation, it is unlikely that you will be able to upload custom assemblies to the CRM server.

Sep 16, 2009 at 3:24 AM

Thanks so much for a quick response. Would you happen to know if we stored the data in SharePoint (WSS 3.0) instead of CRM, what that license requirement would be?

Oct 22, 2009 at 10:51 PM

What data do you want to store in SharePoint? The whole idea here is that this is CRM integration. There's no SharePoint involved. You're exposing data from inside CRM to the web - even if you created the website inside SharePoint, it's not the web side of the equation that matters. It's the CRM licensing that's in play.

MS licenses access to CRM per user, in a 1:1 relationship; Meaning 1 user license = 1 login account.

Any device or service (web based or otherwise) that exposes CRM data outside the single user/single login scenario (which the accelerators do via single login/multiple user access) - requires the external connector license.

Oct 23, 2009 at 6:42 AM
mloverin wrote:

Thanks so much for a quick response. Would you happen to know if we stored the data in SharePoint (WSS 3.0) instead of CRM, what that license requirement would be?

 It makes no difference where you host the web content. If you make your CRM data available to external users (people who are not employed by your organization) then you need an external connector license. LiveCRM.biz may be able to help you with a hosted solution if you don't want to pay for an external connector.