Social Networking Accelerator - Install Step 8 Crash

Feb 19, 2010 at 8:06 PM

I'm having a huge problem getting the Social Networking accelerator to install on our Dynamics CRM server.

No matter what I do, it always errors/crashes at Step 8 of the install process. Since I'm pretty new to Dynamics CRM, I'm not sure how to go about installing these things manually.

Can anyone help?

Here's our current configuration and the error message received:

Dynamics CRM 4.0 Update Rollup 9 in IFD+On Side Deployment Mode
Server 2008 R2 Enterprise
SQL Server 2008 SP1
User attempting the install has Domain Admin, Enterprise Admin, CRM Deployment Admin, and CRM System Administrator rights

Here's the error:

See the end of this message for details on invoking 
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.Web.Services.Protocols.SoapException: Server was unable to process request.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Microsoft.Crm.SdkTypeProxy.CrmService.Create(BusinessEntity entity)
at msa_sn_installer.Main.UploadReport(String reportFileName, String reportName, String reportDescription, String parentReportId, Int32 categoryCode, String reportObjectTypes, Boolean displayInReportsArea, Boolean displayInForm, Boolean displayInGrid, CrmService _crmService, Log log) in C:\Documents and Settings\Administrator\Desktop\SocialNetworking_RTW_R1.0\Source Code\Social Networking Installer\msa_sn_installer\Main.cs:line 1344
at msa_sn_installer.Main.btnInstall_Click(Object sender, EventArgs e) in C:\Documents and Settings\Administrator\Desktop\SocialNetworking_RTW_R1.0\Source Code\Social Networking Installer\msa_sn_installer\Main.cs:line 333
at System.Windows.Forms.Control.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ButtonBase.WndProc(Message& m)
at System.Windows.Forms.Button.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework64/v2.0.50727/mscorlib.dll
----------------------------------------
msa_sn_installer
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Microsoft%20Dynamics%20CRM%204.0/Accelerators/Social%20Networking/R1/SocialNetworking_RTW_R1.0/Installation/Step%201%20-%20CRM%20Customizations/msa_sn_installer.exe
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Microsoft.Crm.Sdk
Assembly Version: 4.0.0.0
Win32 Version: 4.0.7333.2644
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Microsoft.Crm.Sdk/4.0.0.0__31bf3856ad364e35/Microsoft.Crm.Sdk.dll
----------------------------------------
System.Web.Services
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Web.Services/2.0.0.0__b03f5f7f11d50a3a/System.Web.Services.dll
----------------------------------------
Microsoft.Crm.SdkTypeProxy
Assembly Version: 4.0.0.0
Win32 Version: 4.0.7333.2644
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Microsoft.Crm.SdkTypeProxy/4.0.0.0__31bf3856ad364e35/Microsoft.Crm.SdkTypeProxy.dll
----------------------------------------
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
Microsoft.Crm.SdkTypeProxy.XmlSerializers
Assembly Version: 4.0.0.0
Win32 Version: 4.0.7333.2644
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Microsoft.Crm.SdkTypeProxy.XmlSerializers/4.0.0.0__31bf3856ad364e35/Microsoft.Crm.SdkTypeProxy.XmlSerializers.dll
----------------------------------------
MSA_Twitter
Assembly Version: 0.0.0.1
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Microsoft%20Dynamics%20CRM%204.0/Accelerators/Social%20Networking/R1/SocialNetworking_RTW_R1.0/Installation/Step%201%20-%20CRM%20Customizations/MSA_Twitter.DLL
----------------------------------------
MSA_SNStatus_Rating
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Microsoft%20Dynamics%20CRM%204.0/Accelerators/Social%20Networking/R1/SocialNetworking_RTW_R1.0/Installation/Step%201%20-%20CRM%20Customizations/MSA_SNStatus_Rating.DLL
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.
Apr 9, 2010 at 11:23 PM

Hi Jason-

I actually ran into this same exact error today and didn't find any useful information online to help resolve it.  Fortunately, we were able to internally identify the cause of the issue.

It turns out the reports that are provided with this accelerator were built on SQL 2008 and therefore cannot be deployed to a report server residing on anything other than a SQL 2008 server.  Once we changed our report server to a SQL 2008 server, it worked fine.

Hope this helps you out with your issue as well.

Peter

Sep 7, 2010 at 7:53 PM

Hi Jason.. this is not the problem and not the solution.

I have a windows server 2008 and SQL 2008...not working... y catch the same error...

Best Regard.

Fernando.

Oct 26, 2010 at 3:09 PM

I have same problem.

Have anyone resolved this issue?